Shipping Policy

Key information:

  • Order cut-off time: 2:00 PM EST
  • Handling time: 1-2 business days (Monday - Friday)
  • Delivery time: 5-10 business days (Monday - Friday)
  • Free shipping on all orders within Canada

Once you place your order we will confirm it on your email. All orders placed Monday through Friday before 2:00 PM EST will be processed within 1-2 business days. Orders placed over the weekend will be processed on the next business day. In case of unexpected delays due to special circumstances, we will promptly contact you via email or phone. After your order has been shipped, you will receive a shipping confirmation via email with your tracking number. Delivery time takes normally 5-10 business days (Monday - Friday). We offer free shipping on all orders within Canada.

Cancellation

Have you changed your mind and want to cancel your order? Sure no problem! To do so, please email us within 6 hours from the time you placed the order. If you contact us too late, you will have to proceed with return process.

Delayed orders

Due to many occurrences (such as peak holiday time, Christmas,..) your delivery can be delayed, unfortunately there's nothing we can do, just give us additional 3 business days for the delivery. If you order does not arrive by then, please contact our customer support and we will find out what is going on for you.

Defective or wrong product

We apologize if your product was damaged during transportation or if you have received a wrong items. If this happens, please take photos of the issue and contact us as soon as possible. We will sort out the problem for you. Bear in mind, that if you decide to send us back the items, you are responsible for covering any return shipping costs.

Enjoy your shopping and let us know, if you have any questions.

Company information:

Uniqmen is operated by Hootsen Kleding, a company registered in the Netherlands.

Company number: 09023833

DUNS number: 403760275

Business address:

Veluweweg 66

Kootwijkerbroek 3774 BN

Customer service contact:

Email: support@uniq-men.com

Phone: +19176727046

Business Hours:

Monday to Friday: 9:00 AM - 4:00 PM EST